Frequently Asked Questions

Our customer service team is available to assist with product questions, existing orders, shipping, returns, refunds, and other service-related matters.

Customer Service Email: support@halehurst.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (GMT+8)

Operating Company: Maoming Gaozhou Zhilinwang Network Technology Co., Ltd.

Business Office:
Room 5F01, 5th Floor
No. 121 Fuqian North Road
Gaozhou, Guangdong 525200
China

U.S. Fulfillment Warehouse

Our U.S. fulfillment operations may be supported through the following warehouse location:

11281 Citrus Ave
Fontana, CA 92337
United States

Orders & Products

Can I see real photos of the product?

Real product photos are available for selected items. Please contact support@halehurst.com with the product link, and we will provide available photos or additional product details.
How do I know if an item is in stock?

Availability varies by product. In-stock items usually have a shorter processing time, while specialty or made-to-order items may require additional preparation.

Contact us with the product link if you would like to confirm current availability before ordering.
Are product colors and materials exactly the same as shown online?

We make reasonable efforts to display products accurately. Slight differences may occur due to screen settings, lighting, photography, natural material variation, or production batches.
Do I need to check product dimensions before ordering?

Yes. Please review all dimensions carefully before placing your order, especially for large furniture and oversized items.

Make sure the item can fit through doors, hallways, elevators, stairways, and other access points.

Shipping & Delivery

Where does Halehurst ship?

We currently ship to the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, P.O. Boxes, or APO/FPO addresses.
How long does delivery take?

Home Décor & In-Stock Items: approximately 7–15 business days.

Large Furniture & Specialty Items: approximately 15–35 business days.

Some handcrafted, oversized, or made-to-order items may require additional time.
Is shipping free?

Standard shipping within the contiguous United States is free unless otherwise stated on the product page or at checkout.
How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking may take up to 48 hours to become active.
Will the carrier contact me before delivery?

For some large furniture or specialty deliveries, the carrier may contact you to schedule a delivery appointment.

Returns & Refunds

Can I return an item if I change my mind?

Eligible items may be returned within 30 days of delivery.

The item must be unused, uninstalled, undamaged, and securely packed in its original packaging.

Return authorization is required before se
Do I have to pay return shipping?

For customer-responsible returns, such as a change of mind, color or style preference, measurement issues, or ordering the wrong product, the customer is responsible for return shipping costs.

Halehurst does not charge a restocking fee.

If a return is required because an item arrives damaged, defective, incomplete, or incorrect, Halehurst will cover reasonable return shipping costs once the issue has been confirmed.
What if my item arrives damaged or defective?

Please contact us at support@halehurst.com within 7 days of delivery.

Include your order number and clear photos showing the issue. Photos of the packaging and shipping label are also helpful when the issue may have occurred during transportation.

Once the issue has been confirmed, Halehurst will provide an appropriate resolution, which may include replacement parts, a replacement product, or a refund depending on the circumstances.
Can I send a return directly to your U.S. warehouse?

Yes. Approved U.S. returns may be sent to our Fontana, California return facility:

Halehurst Returns
11281 Citrus Ave
Fontana, CA 92337
United States

Please contact support@halehurst.com before shipping your return so that we can confirm eligibility and provide any applicable return authorization or RMA information.

The return address above is our designated U.S. return facility for approved returns.
How long does a refund take?

Approved returns are generally inspected within 3–5 business days after reaching the warehouse.

Once issued, refunds usually take an additional 5–10 business days to appear, depending on your bank or payment provider.

Cancellations & Payments

Can I cancel my order?

Orders may be canceled before dispatch.

Once an order has shipped, it cannot be canceled directly and must be handled under our return policy after delivery.

Custom-made or personalized items may not be eligible for cancellation after production begins.
What payment methods do you accept?

We accept:

Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, Apple Pay, Google Pay, and PayPal.
Is my payment information secure?

Payments are processed through secure third-party payment providers. Halehurst does not intentionally store full credit card numbers on its own servers.

Care & Installation

How should I care for my furniture or décor?

Use a soft, dry cloth for regular cleaning.

Avoid harsh chemicals, abrasive cleaners, prolonged moisture, excessive heat, and direct sunlight where possible.

Please follow any material-specific care instructions shown on the product page.
Do your products require professional installation?

Some furniture and lighting products may require assembly or professional installation.

Please review the product page for specific installation requirements before purchasing.

Customer Service & Trade

How can I contact Halehurst?

For general customer service, contact:

support@halehurst.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Do you offer trade or commercial services?

Yes. Interior designers, architects, hospitality businesses, and commercial customers may contact:

trade@halehurst.com

Please include your company name, project details, products of interest, estimated quantities, and delivery location.