Terms of service

Overview

This website is operated by Halehurst. Throughout the site, the terms “we,” “us,” and “our” refer to Halehurst and its operating company.

Halehurst provides this website, including its information, products, tools, and services, subject to the Terms of Service (“Terms”) described below.

By visiting halehurst.com, using our Services, or purchasing from Halehurst, you agree to these Terms and the policies referenced within them.

Please review these Terms carefully before using the website or placing an order.

1. Online Store Terms

By using Halehurst, you represent that you are at least the age of majority in your state, province, or place of residence, or otherwise have the authorization required by applicable law.

You may not use Halehurst, its products, or Services for unlawful or unauthorized purposes.

You may not use the website in a manner that violates applicable laws or regulations, including laws relating to intellectual property, privacy, consumer protection, or electronic commerce.

You must not transmit malicious software, viruses, harmful code, or other material intended to interfere with the website or its users.

Material violations of these Terms may result in restricted or terminated access to our Services.

2. General Conditions

Halehurst may refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorized transactions
Payment verification issues
Material pricing or product information errors
Inventory shortages
Shipping restrictions
Misuse of the website
Violations of these Terms or applicable law

If Halehurst cancels an order after payment has been successfully collected, the applicable refund will be issued to the original payment method.

Payment and card information is processed through established third-party payment providers using applicable security measures.

3. Product Information & Accuracy

Halehurst makes reasonable efforts to provide accurate, current, and useful product information.

We aim to represent our products as faithfully as possible through product photography, descriptions, dimensions, materials, finishes, and specifications.

Minor differences may occur because of:

Natural material characteristics
Hand-finishing or craftsmanship
Normal production tolerances
Lighting conditions
Photography
Individual screen or device settings

For products made from natural materials such as wood, stone, marble, leather, metal, glass, ceramic, or woven fibers, variations in grain, veining, texture, pattern, tone, or finish may be part of the material's natural character and are not necessarily defects.

We make reasonable efforts to keep product availability, pricing, dimensions, specifications, and promotional information accurate and up to date.

If you need additional specifications before purchasing, please contact support@halehurst.com.

4. Prices & Service Updates

Product prices, promotions, availability, and website features may change from time to time.

Once an order has been successfully confirmed, the purchase price will generally be the amount displayed at checkout when the order was placed, except where correction of an obvious technical or pricing error is reasonably necessary.

Halehurst may update, modify, suspend, or discontinue website features or Services when reasonably necessary.

5. Products & Services

Certain products or Services may be offered exclusively through halehurst.com and may be available in limited quantities.

Returns, refunds, cancellations, and exchanges are governed by the applicable Halehurst Refund & Return Policy.

Halehurst makes reasonable efforts to display product colors, finishes, textures, proportions, and materials accurately.

Because natural materials and handcrafted finishes may vary slightly from piece to piece, these variations may contribute to the individual character of a product.

Customers should review published product dimensions, specifications, installation requirements, and access requirements before ordering.

6. Billing, Payments & Order Information

Halehurst may refuse, limit, or cancel an order under reasonable circumstances, including suspected fraud, payment verification issues, inventory shortages, material pricing errors, or violations of these Terms.

If Halehurst cancels a paid order, the applicable refund will be returned to the original payment method.

Halehurst currently accepts payment methods that may include:

Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Apple Pay
Google Pay
PayPal

Payments are processed through established third-party payment providers.

Customers are responsible for providing current and accurate billing, shipping, and contact information when placing an order.

If you discover an error after placing an order, please contact support@halehurst.com as soon as possible.

7. Shipping & Delivery

Processing times, shipping times, delivery coverage, and shipping services are described in the Halehurst Shipping Policy.

Customers should provide an accurate delivery address and ensure that the delivery location can reasonably accommodate the purchased product.

For furniture and oversized products, we recommend reviewing:

Doorway dimensions
Hallways
Elevators
Stairways
Gates
Other relevant access points

If an unexpected delivery issue occurs, Halehurst will assist with reviewing available tracking and carrier information.

8. Returns, Refunds & Cancellations

Returns, refunds, damaged-item claims, personal-preference returns, refused deliveries, and cancellations are governed by the Halehurst Refund & Return Policy.

Eligible returns must be requested within the applicable return period.

Customers should contact support@halehurst.com before sending a return so that Halehurst can confirm eligibility and provide applicable return instructions.

9. Optional Tools & Third-Party Services

Halehurst may use or provide access to third-party services, including:

Payment providers
Shipping carriers
Tracking services
Review platforms
Marketing providers
Financing providers
Analytics providers

Independent third-party services may have their own terms and privacy policies.

Halehurst is not responsible for the independent policies or operations of third-party providers except where responsibility cannot be excluded under applicable law.

10. Third-Party Links

Halehurst may contain links to independent third-party websites or services.

These websites are not necessarily operated or controlled by Halehurst.

We encourage customers to review the applicable terms and privacy practices of third-party websites before providing personal information or completing a transaction directly with them.

11. Personal Information

The collection and use of personal information through Halehurst is governed by our Privacy Policy.

Personal information may be processed where reasonably necessary to:

Process orders
Complete payments
Arrange fulfillment and delivery
Provide customer service
Manage returns and refunds
Prevent fraud
Meet legal obligations
Improve Halehurst services

Please review the Halehurst Privacy Policy for additional information.

12. Errors & Corrections

Despite reasonable efforts to maintain accurate website information, occasional typographical, pricing, inventory, or technical errors may occur.

Halehurst may correct material errors relating to:

Product descriptions
Prices
Promotions
Shipping information
Availability
Specifications

If a confirmed order is canceled because of a material pricing, inventory, or information error after payment has been collected, Halehurst will issue the applicable refund to the original payment method.

13. Prohibited Uses

You may not use Halehurst or its content:

For unlawful purposes
To facilitate unlawful activity
To violate applicable laws or regulations
To infringe intellectual property rights
To submit fraudulent or intentionally misleading information
To distribute malicious software
To unlawfully collect personal information
To interfere with website security
To attempt unauthorized access to systems or accounts
To intentionally disrupt website functionality

Halehurst may restrict access where prohibited or fraudulent activity is reasonably identified.

14. Intellectual Property

Unless otherwise stated, Halehurst website content, including text, logos, graphics, website design, product photography, videos, icons, and other original materials, is owned by or licensed to Halehurst and protected by applicable intellectual property laws.

Website content may be used for personal, non-commercial shopping purposes.

Halehurst content may not be reproduced, distributed, published, sold, licensed, scraped, or commercially exploited without appropriate authorization.

15. Website Availability & Product Representation

Halehurst is committed to maintaining a dependable website and providing accurate product information.

We make reasonable efforts to ensure that:

Product information is accurate and current
Product photography represents products faithfully
Published dimensions and specifications are useful for purchase decisions
Website functionality remains available and reliable

Like any online service, halehurst.com may occasionally experience temporary maintenance, technical issues, or service interruptions.

Displays may also reproduce colors and finishes differently depending on device settings.

These limitations do not affect customer rights relating to confirmed shipping damage, manufacturing defects, incorrect items, missing components, warranty coverage, refunds, or other protections provided under Halehurst policies or applicable consumer protection law.

16. Limitation of Liability

To the extent permitted by applicable law, Halehurst and its service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website or Services.

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to waive mandatory consumer rights.

17. Indemnification

To the extent permitted by applicable law, users may be responsible for third-party claims resulting directly from:

A material violation of these Terms
Unlawful use of Halehurst
Infringement of another person's rights

This section does not require a customer to indemnify Halehurst for Halehurst's own unlawful conduct or other matters where such an obligation would be prohibited by law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted or limited only to the extent necessary.

The remaining provisions will continue to apply.

19. Termination

These Terms remain effective while you use Halehurst.

You may stop using the website at any time.

Halehurst may suspend or restrict access where we reasonably determine that a user has engaged in fraud, unlawful activity, material misuse of the website, or a material violation of these Terms.

Rights and obligations that arose before termination remain unaffected where applicable.

20. Entire Agreement

These Terms, together with the policies published on Halehurst, describe the terms applicable to your use of the website and purchase of products.

Related policies include:

Shipping Policy
Refund & Return Policy
Privacy Policy
Payment Policy
Limited Warranty
Other policies published on halehurst.com

21. Applicable Law & Consumer Rights

These Terms are subject to applicable laws and regulations governing Halehurst's transactions and Services.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer protection rights available to a customer under the laws that apply to their purchase.

Any dispute relating to these Terms or a purchase from Halehurst will be handled in accordance with the laws, rights, and procedures applicable to the relevant transaction and jurisdiction.

Where applicable law provides a customer with the right to bring a claim before a particular court, tribunal, agency, or other competent forum, these Terms do not restrict that right.

22. Changes to These Terms

Halehurst may update these Terms when necessary to reflect changes in our Services, policies, technologies, operations, or applicable legal requirements.

The current version will be published on this page.

Material changes will apply from the effective date stated in the updated Terms, subject to applicable law.