Refund policy

At Halehurst, we want every customer to shop with confidence. We offer a 30-day return window and aim to make our return and refund process clear and straightforward.

Please review the terms below before placing your order.

1. 30-Day Return Window

Return Term	Details
Return Window	Within 30 days of the delivery date
Return Authorization	Required before sending an item back
Return Method	Email support@halehurst.com to request a return
Restocking Fee	No Restocking Fee
Refund Method	Original payment method

Return requests must be submitted within 30 days of the delivery date.

Customers may open the packaging to inspect the product after delivery. Opening the package for reasonable inspection does not by itself make an item ineligible for return.

2. Return Eligibility

To qualify for a return, the product must generally be unused, uninstalled, undamaged, and in resalable condition.

Eligible for Return	Not Eligible for Return
Unused items in resalable condition	Used, stained, scratched, altered, or customer-damaged items
Items without structural damage or excessive wear	Items missing essential parts, hardware, or accessories
Items securely packed for return	Items returned after the 30-day return period
Items returned with original protective packaging whenever available	Custom-made or personalized items after production has begun, except where damaged, defective, or incorrect

Please retain the original carton, protective foam, crate, and other packaging materials whenever possible, particularly for furniture, lighting, stone, glass, ceramic, and other fragile products.

Original packaging helps protect the product during return transportation and allows us to process the return more efficiently.

3. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery.

Requirement	Details
Reporting Window	Within 7 days of delivery
Contact Email	support@halehurst.com
Requested Information	Order number, product photos, packaging photos, and shipping label photos when available
Return Shipping Cost	Covered by Halehurst for confirmed qualifying issues
Available Resolution	Replacement parts, replacement product, or refund depending on the circumstances

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, please include your order number and clear photographs showing the product and the issue. Photos of the outer packaging and shipping label are also helpful when the issue may have occurred during transportation.

Please retain the product and its original packaging while your claim is being reviewed.

Once the issue has been confirmed, Halehurst will provide an appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, or a refund.

Halehurst will cover reasonable return shipping costs when a return is required because of confirmed shipping damage, a manufacturing defect, a fulfillment error, or an incorrect item sent by Halehurst.

4. Personal Preference Returns

We understand that a product may not always be the right fit for your space.

Personal preference returns may include:

Change of mind
Color or style preference
Measurement or sizing issues
Ordering the wrong product
Product no longer being needed

Eligible personal preference returns are accepted within the 30-day return period.

Halehurst does not charge a restocking fee.

For personal preference returns, the customer is responsible for return shipping costs.

Return Reason	Return Shipping	Restocking Fee
Change of Mind	Customer Responsibility	None
Color or Style Preference	Customer Responsibility	None
Measurement or Sizing Issue	Customer Responsibility	None
Incorrect Item Ordered by Customer	Customer Responsibility	None

Because furniture and other oversized products can be costly to transport, we recommend confirming product dimensions, doorway clearance, elevator access, stairway clearance, and other delivery requirements before ordering.

5. Fragile Home Décor & Specialty Items

Fragile products such as glassware, ceramics, stone décor, lighting components, mirrors, and similar items should be inspected promptly after delivery.

For personal preference returns, fragile products must be unused and returned in a condition suitable for resale.

Whenever available, the original protective foam, carton, inserts, crate, and other protective materials should be used when preparing the item for return.

Customers are responsible for packaging customer-preference returns securely enough to withstand normal return transportation.

If a product is damaged during return transportation because it was inadequately packaged, the refund may be adjusted to reflect the loss in value caused by the return damage.

6. Return Authorization & Return Address

Please contact Halehurst before sending a return so that we can confirm eligibility and provide return instructions.

Return Process

Step	Details
Step 1	Email support@halehurst.com with your order number and reason for return
Step 2	Our team will review your request and confirm return eligibility
Step 3	We will provide return instructions and an RMA number when applicable
Step 4	Securely package the item and ship it to the Halehurst return address
Step 5	Send us the return tracking number

Halehurst U.S. Return Address

Halehurst Returns
11281 Citrus Ave
Fontana, CA 92337
United States

Approved U.S. returns should be sent to the address above.

Please contact support@halehurst.com before shipping your return so that we can identify the returned merchandise, provide any applicable return authorization information, and assist with the return process.

For customer-responsible returns, customers may arrange return transportation using a suitable carrier.

Where available, Halehurst may also assist with arranging a prepaid return shipping label. If the customer chooses this option, the actual return shipping cost may be deducted from the refund.

No restocking fee will be charged.

7. Refused & Failed Deliveries

Please contact Halehurst before refusing a scheduled delivery whenever possible.

Refused Delivery

If a customer refuses delivery for a personal-preference reason without prior authorization, the shipment may be returned to our U.S. return facility.

No restocking fee will be charged.

However, actual carrier return shipping costs resulting from the refused delivery may be deducted from the refund because these costs are considered customer-responsible return shipping expenses.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, actual carrier redelivery or return shipping costs may be the customer's responsibility.

Missed Delivery Appointment

For furniture or oversized shipments requiring a scheduled delivery appointment, additional carrier charges may apply when delivery cannot be completed because the recipient is unavailable at the confirmed delivery time.

Returned to Warehouse

If a shipment is returned to our facility because delivery could not be completed, we will contact the customer regarding available options.

Any refund will be processed after the returned product has been received and inspected.

8. Order Cancellations

Order Status	Cancellation Result
Before Dispatch	Eligible for cancellation and a full refund
After Dispatch	Cannot be canceled directly
After Delivery	May be returned in accordance with this policy
Custom-Made or Personalized Order After Production Begins	Not eligible for cancellation unless damaged, defective, or incorrect

If you need to cancel an order, please contact support@halehurst.com as soon as possible.

Orders that have not yet been dispatched may generally be canceled for a full refund.

Once an order has been transferred to the carrier, it can no longer be canceled as an unshipped order. After delivery, an eligible return may be requested under the terms of this policy.

Custom-made or personalized products cannot normally be canceled once production has begun.

9. Refund Processing

Once a returned product arrives at our return facility, it will be inspected before the refund is approved.

Refund Step	Estimated Timeframe
Return Inspection	Approximately 3–5 business days after receipt
Approved Refund	Issued to the original payment method
Bank or Payment Provider Processing	Usually 5–10 business days after the refund is issued

If your return is approved, the refund will be issued to the original payment method used for the order.

Processing times after issuance vary by bank, credit card issuer, or payment provider.

For customer-responsible returns, the customer remains responsible only for applicable return shipping costs as described in this policy.

Halehurst does not charge a restocking fee.

10. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

Halehurst currently accepts:

Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Apple Pay
Google Pay
PayPal

Refunds cannot generally be redirected to a different card, bank account, or payment method.

If the original payment method is no longer available, please contact your payment provider or Halehurst Customer Service for assistance.

11. Company & Return Information

Information	Details
Brand Name	Halehurst
Operating Company	Maoming Gaozhou Zhilinwang Network Technology Co., Ltd.
Business Office	Room 5F01, 5th Floor, No. 121 Fuqian North Road, Gaozhou, Guangdong 525200, China
U.S. Return & Fulfillment Facility	11281 Citrus Ave, Fontana, CA 92337, United States
Customer Service Email	support@halehurst.com
Trade Email	trade@halehurst.com
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)