Privacy policy

At Halehurst, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Halehurst collects, uses, shares, and protects personal information when you visit halehurst.com, place an order, contact us, or otherwise interact with our services.

1. Our Privacy Commitments

Halehurst collects and uses personal information only as reasonably necessary to operate our business, fulfill orders, provide customer service, maintain website security, and improve the shopping experience.

We do not sell customer contact information in exchange for direct monetary payment.

Personal information is accessible only to authorized personnel and service providers where reasonably necessary to perform their services.

2. Information We Collect

The information we collect depends on how you interact with Halehurst.

Information Type	Examples
Contact Information	Name, email address, telephone number
Order Information	Billing address, shipping address, products purchased, order details and purchase history
Account Information	Login details and account preferences, where account features are available
Payment Information	Payment-related information processed through third-party payment providers
Device Information	IP address, browser type, operating system, time zone and device type
Website Activity	Pages viewed, products viewed, searches, referring pages and website interactions
Tracking Information	Cookies, pixels, tags, local storage and similar technologies
Customer Service Information	Messages, inquiries, returns, refunds and other communications

Halehurst does not intentionally store full payment card numbers on its own website servers. Payment information is processed through secure third-party payment providers.

3. How We Collect Information

We may collect information in several ways.

Information You Provide

This may include information you provide when you:

Place an order
Create or use an account
Contact customer service
Request a return or refund
Subscribe to marketing communications
Submit a product review
Participate in a promotion or other Halehurst program

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, log files and similar technologies.

This may include device information, browser information, IP address, pages visited, referral information and interactions with website or advertising features.

Information from Service Providers

We may receive information from service providers that support our business, including ecommerce platforms, payment processors, shipping carriers, fulfillment providers, fraud prevention services, analytics providers and advertising platforms.

4. How We Use Personal Information

We may use personal information to:

Purpose	Use
Order Fulfillment	Process orders, payments, shipping, tracking and delivery
Customer Service	Respond to inquiries, returns, refunds, product questions and service requests
Fraud Prevention	Detect and prevent fraudulent or unauthorized transactions
Website Operations	Operate, maintain and improve halehurst.com
Personalization	Remember preferences and improve the shopping experience
Analytics	Understand website traffic, customer interactions and product performance
Marketing	Send marketing communications and measure advertising performance where permitted
Legal Compliance	Meet accounting, tax, regulatory and recordkeeping obligations
Security	Protect customers, Halehurst and our service providers

We may also use personal information for other purposes that are reasonably related to those described above or with your consent when required.

5. Cookies & Similar Technologies

Halehurst uses cookies and similar technologies to operate and improve the website.

These technologies may include:

Essential Cookies
Support functions such as shopping carts, checkout, customer accounts and security.

Preference Cookies
Remember settings and shopping preferences.

Analytics Technologies
Help us understand website traffic and how visitors interact with Halehurst.

Advertising Technologies
Help measure advertising performance and, where permitted, provide more relevant advertising.

Pixels and Tags
Help measure website activity, campaign performance and conversions.

Where required, Halehurst provides privacy controls that allow visitors to manage certain cookie and data-sharing preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Share Personal Information

Halehurst may share personal information with service providers when reasonably necessary to operate our business.

These may include:

Service Provider	Purpose
Ecommerce Platform Providers	Operate and manage our online store
Payment Processors	Process payments and prevent fraud
Shipping & Fulfillment Providers	Prepare, ship, deliver and track orders
Analytics Providers	Measure website and customer activity
Advertising & Marketing Providers	Support advertising and marketing activities
Customer Service Providers	Support customer inquiries and service
IT & Security Providers	Maintain systems, hosting and website security
Professional Advisors	Accounting, legal, tax, audit and compliance
Government Authorities	Where disclosure is required or permitted by law

We do not disclose customer personal information to unrelated third parties without an appropriate business or legal purpose.

7. Advertising, Data Sharing & Privacy Choices

Halehurst does not sell customer personal information in exchange for direct monetary payment.

However, certain advertising or analytics technologies may involve the transfer of website activity information to advertising or technology providers.

Under some U.S. privacy laws, certain uses of advertising technologies may be considered “sharing,” “targeted advertising,” or similar regulated activity.

Where applicable, visitors may use privacy preference controls made available on our website to manage these activities.

You may also contact us at support@halehurst.com with privacy-related questions or requests.

8. Payment Security

Payments made through Halehurst are processed through established third-party payment providers.

Halehurst uses reasonable safeguards to help protect transaction information and does not intentionally store complete payment card numbers on its own servers.

Available payment methods may include:

Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Apple Pay
Google Pay
PayPal

Payment providers process personal information in accordance with their own privacy policies and applicable legal requirements.

9. Your Privacy Rights

Depending on where you live and applicable privacy law, you may have rights regarding your personal information.

These may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request a portable copy of certain personal information
Opt out of certain data sharing or targeted advertising activities where applicable
Withdraw from marketing communications

These rights may be subject to identity verification and exceptions permitted by applicable law.

To submit a privacy request, contact:

support@halehurst.com

Where available, you may also use the privacy preference tools provided on our website.

10. California & Other U.S. Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights where applicable law provides them.

Depending on the applicable law, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising or data sharing.

Halehurst does not discriminate against customers for exercising privacy rights provided by applicable law.

Privacy requests may be submitted through available website privacy controls or by contacting:

support@halehurst.com

We may request reasonable information to verify your identity before completing certain requests.

11. Marketing Communications

You may unsubscribe from promotional Halehurst emails at any time by using the unsubscribe link included in the message.

You may also contact us to update your marketing preferences.

Even after you unsubscribe from promotional communications, we may continue to send transactional communications relating to:

Orders
Payments
Shipping
Returns
Refunds
Account security
Customer service

12. Customer Reviews, Photos & Submitted Content

If you submit a review, photograph, video, comment, or other content to Halehurst, any personal information associated with that submission will be handled in accordance with this Privacy Policy.

Identifiable customer photographs will not be used for unrelated promotional purposes without appropriate permission where required.

Additional terms may apply when content is submitted as part of a review program, promotion, social campaign, or similar activity.

13. Data Retention

Halehurst retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

This may include retaining:

Information	Purpose
Order Records	Fulfillment, customer service, accounting, tax and fraud prevention
Customer Service Records	Inquiries, disputes, returns, refunds and service history
Transaction Records	Financial, legal and payment obligations
Website Activity Data	Analytics, security and website improvement
Marketing Information	Marketing preferences and communication management

Retention periods vary depending on the type of information and applicable legal requirements.

14. Data Security

Halehurst uses reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

No online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect passwords, account credentials and devices.

15. International Data Processing

Halehurst works with service providers and operational partners in multiple locations.

Personal information may be processed by our global fulfillment partners, ecommerce providers, payment providers, cloud service providers, customer service providers, and other operational partners located in the United States and other international operational centers as necessary to process orders, complete fulfillment, operate our services, and provide customer support.

Where required by applicable law, Halehurst takes reasonable steps to use appropriate safeguards for international processing and transfers of personal information.

16. Minors

Halehurst is intended for adult consumers and is not directed to children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe a child has provided personal information to Halehurst without appropriate authorization, please contact support@halehurst.com.

17. Third-Party Websites & Services

Halehurst may contain links to independent third-party websites, applications, payment services or social platforms.

We do not control the privacy practices of independent third parties.

We encourage customers to review the privacy policies of third-party services before providing personal information directly to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functionality, service providers, technologies, or legal obligations change.

The current version of this Privacy Policy will be published on this page.

Where required by applicable law, additional notice may be provided for material changes.

19. Contact Information

For privacy questions, requests or concerns, please contact Halehurst using the information below.

Information	Details
Brand Name	Halehurst
Operating Company	Maoming Gaozhou Zhilinwang Network Technology Co., Ltd.
Website	halehurst.com
Customer Service Email	support@halehurst.com
Trade Email	trade@halehurst.com
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Business Office	Room 5F01, 5th Floor, No. 121 Fuqian North Road, Gaozhou, Guangdong 525200, China
U.S. Fulfillment Warehouse	11281 Citrus Ave, Fontana, CA 92337, United States