Shipping policy

At Halehurst, we are committed to providing clear shipping information and dependable delivery service for furniture, lighting, home décor, and other home furnishings.

Please review the shipping information below before placing your order.

1. Order Processing & Delivery Times

Order Cut-Off Time: 2:00 PM (GMT-08:00), Monday through Friday.

Orders placed before the daily cut-off begin processing on the same business day whenever possible.

Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

Estimated Delivery Times

Product Type	Order Processing	Shipping Time	Estimated Delivery
Home Décor & In-Stock Items	2–5 Business Days	5–10 Business Days	7–15 Business Days
Large Furniture & Specialty Items	5–15 Business Days	10–20 Business Days	15–35 Business Days

Certain made-to-order, handcrafted, oversized, or specialty products may require a longer preparation period. When additional processing time applies to an order, Halehurst will communicate the updated timeframe by email.

2. Shipping Coverage

Halehurst currently delivers to addresses within the contiguous 48 United States.

Service Area	Availability
Contiguous United States (48 States)	Available
Alaska (AK)	Not Available
Hawaii (HI)	Not Available
Puerto Rico (PR)	Not Available
Guam & Other U.S. Territories	Not Available
P.O. Boxes	Not Available
APO/FPO Military Addresses	Not Available

Orders placed using an unsupported shipping address may be canceled and refunded.

3. Shipping Costs

Shipping Type	Cost
Standard Shipping within the Contiguous U.S.	Free
Applicable Taxes	Calculated at Checkout
Import Duties for U.S. Deliveries	None

The total amount due will be displayed at checkout before payment is completed.

Halehurst does not charge customers additional import duties for deliveries within the contiguous United States.

Unless otherwise stated on the product page or at checkout, standard shipping does not include in-home placement, assembly, installation, or removal of packaging materials.

4. Order Tracking

Once your order has shipped, Halehurst will send a shipping confirmation email with available tracking information to the email address provided at checkout.

Tracking information may take up to 48 hours to appear in the carrier's system after shipment.

For furniture, oversized items, and specialty deliveries, the carrier may contact you directly to schedule a delivery appointment.

5. Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If you need to correct or update your delivery address, contact us as soon as possible at support@halehurst.com.

We will make reasonable efforts to accommodate address changes before shipment. Once an order has been transferred to the carrier, an address change may no longer be possible.

Additional carrier charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

6. Delivery Access

For furniture and oversized products, please confirm before ordering that the item can safely fit through the intended delivery path.

We recommend checking:

Doorways and entrances
Gates
Hallways
Elevators
Stairways
Building access points

Customers are responsible for ensuring that the delivery location is reasonably accessible to the carrier.

If a delivery cannot be completed because of restricted access, an incorrect address, or a missed scheduled appointment, additional carrier charges may apply.

7. Delivery Updates & Delays

Halehurst works with its shipping and logistics partners to deliver orders within the timeframes shown above.

If an unexpected carrier or transportation delay affects your order, we will assist with reviewing the shipment status and obtaining updated delivery information.

If your shipment appears delayed beyond the expected delivery window, please contact:

support@halehurst.com

Our customer service team will review the available tracking information and work with the carrier when necessary.

8. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact Halehurst within 7 days of delivery.

Information	Details
Reporting Window	Within 7 Days of Delivery
Contact Email	support@halehurst.com
Helpful Information	Order Number and Photos Showing the Issue
Resolution	Replacement Parts, Replacement Product, or Refund, Depending on the Circumstances

When possible, please include clear photographs of the product and the affected area. Photos of the packaging and shipping label may also help us resolve shipping-related issues more quickly.

Please retain the original packaging and shipping materials while the issue is being reviewed.

For confirmed shipping damage, manufacturing defects, missing components, or incorrect items, Halehurst will provide an appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, or a refund.

9. Failed or Unsuccessful Deliveries

Incorrect or Incomplete Address

If delivery cannot be completed because an incorrect or incomplete shipping address was provided, actual carrier charges associated with redelivery or return transportation may be the customer's responsibility.

Missed Delivery Appointment

For orders requiring a scheduled delivery appointment, additional carrier charges may apply if delivery cannot be completed because no one is available at the confirmed delivery time.

Refused Delivery

If you believe there is a problem with your shipment, please contact Halehurst before refusing delivery whenever possible.

Orders returned to Halehurst because of an unauthorized refusal will be handled in accordance with our Refund & Return Policy.

Returned Shipments

If a shipment is returned to our fulfillment facility because delivery could not be completed, our team will contact you regarding available next steps, including redelivery or return options where applicable.

10. U.S. Fulfillment & Business Information

Halehurst works with fulfillment and logistics partners to serve customers throughout the contiguous United States.

Our U.S. fulfillment facility supports domestic order handling and delivery operations.

Information	Details
Brand Name	Halehurst
Operating Company	Maoming Gaozhou Zhilinwang Network Technology Co., Ltd.
Business Office	Room 5F01, 5th Floor, No. 121 Fuqian North Road, Gaozhou, Guangdong 525200, China
U.S. Fulfillment Warehouse	11281 Citrus Ave, Fontana, CA 92337, United States
Customer Service Email	support@halehurst.com
Trade Email	trade@halehurst.com
Customer Service Hours	Monday–Friday, 9:00 AM–6:00 PM (GMT+8)